If we go down, here’s what happens.
Clear commitments. No surprises. Here’s the table.
Last updated: March 9, 2026
We aim for 99.9% uptime every month.
If we miss it: 99.0–99.9% → you get 5% credit. Below 99.0% → 10% credit.
Critical issues (everything’s down): we respond within 1 hour, 24/7.
High priority issues: within 4 business hours.
We’ll tell you what happened and why. No hiding.
This SLA applies to paid enterprise customers. Credits are capped at 10% of your monthly fee.
This is a plain-language summary. The downloadable document is the legally binding version.